YOU.I TV Evangelist

Being a subject matter expert on the You.i TV Engine, I spearheaded the UX Training and Enablement team as well as being the UX lead in Knowledge Services Team.
I was also a part of the product evangelist’s team, presenting and training potential and existing clients on our proprietary You.i TV Engine

Role

Product Evangelist

Lead Trainer and Enablement

SME

Content Creator

Challenge

Client hand offs of project presented certain challenges to You.i TV., one of the biggest being educating them on our propriety engine for future maintenance.
Being a complicated technology, this was not an easy task. And after repeated challenges, I spearheaded the UX Training and Knowledge Services department.

Approach/Solution

We decided to tackle this challenge in 2 ways-

• Training

• Creating Knowledge Base

Discovery

To accommodate different types of audience and time frames, we decided to create

• Short training (3 days)

• Long Training (up to a month)

User Flow

The end goal of this training was a basic functional mini application using the You.i TV Engine. And depending on the training duration, we varied its complexity and design.

I created the user flows for different personas, for us to plan the training material content accordingly.

Creating Knowledge Base

To better facilitate on boarding our partners, migrating clients and new UX members, I was a part of the Knowledge services team. I was responsible for creating UX related content You.i TV portal in form of documents, videos , exercises and sample files. At the same time I served as an SME to review topics written by my colleagues.

I helped the team with the Information Architecture for the UX topics on portals and also was the primary content creator for the new and upcoming features of You.i TV Engine..

Once the flows were finalized, I created detailed training material in the form of presentations, guided exercises and video to guide the participants as well as the facilitators right from set up to completion.